Positive Training Solutions Blog » Customer Service Videos

Shift Happens In The Fast Food Service Industry

James Grima — Sun, 10 Jan 2010 22:15:48 +0000

I created a short video to make the point about our industry. For example, did you know that in the quick service retail, ‘fast food’ industry, you’re competing with more than 30,000 companies? What are you doing to stand out? Check out this 3 minute video that will have you re-thinking your staff training strategies, if nothing else, you’ll be more aware of why business doesn’t seem like it’s getting tougher – it really is.

Contact us and get your competitive edge back. Customer service is the cornerstone of a successful quick service retail business. Without great staff, you’re fragile and vulnerable to a competitor who can quickly steal your clients. Don’t let that happen. Bullet-proof your business while you have more fun enjoying the process!

Why Choose Positive Training Solutions?

James Grima — Sat, 05 Dec 2009 08:05:14 +0000

In this short YouTube video, James Grima, Founder and CEO of Positive Training Solutions explains why you should choose Positive Training Solutions for your quick service retail establishment.

“Would You Like Fries With That?”

James Grima — Fri, 13 Nov 2009 02:13:59 +0000

This question has become legendary – reported to have generated $5 Billion for McDonald’s… Of course whenever a GREAT idea is used, others jump on the bandwagon with total abandon, hoping to re-create the original success. Sometimes, as in this example – the imitator puts a new spin on it. Sometimes it works and sometimes well… it’s taken a little too far.

Today’s lesson is two-fold (1) Life’s too short to be too serious and (2) whenever you take a great idea, be careful not to take it to an extreme or distort the ORIGINAL intention of the strategy.

Often the success is all about the NUANCE. For example “Would you like fries with that?” was an INSTANT success, but the alternate “Would you like an apple pie with that?” was not. People did not associate hot apple pies with hamburgers, even though the apple pies were good.

James Grima Explains What Positive Training Solutions Is All About

James Grima — Sun, 01 Nov 2009 22:53:21 +0000

James Grima, founder and managing director of Positive Training Solutions recently recorded this brief YouTube video just for you – click on the 2 minute video below to learn how you can get your customer service staff trained on a cost positive basis!