Comments on: How to grow your competitor’s retail business and run yours into the ground http://www.positivetraining.com.au/blog/how-to-grow-your-competitors-retail-business-and-run-yours-into-the-ground Just another WordPress weblog Mon, 01 Feb 2010 00:29:31 +1100 http://wordpress.org/?v=2.8.5 hourly 1 By: Tif http://www.positivetraining.com.au/blog/how-to-grow-your-competitors-retail-business-and-run-yours-into-the-ground/comment-page-1#comment-11 Tif Mon, 01 Feb 2010 00:29:31 +0000 http://www.positivetraining.com.au/blog/?p=5#comment-11 Hello! I am having customer service issues with a specific furniture store. i am asking permission to print this article and mail it to the owner with my own letter specifically stating the issues. I am hoping this company will understand the effects of word of mouth and choose to do something to help themselves - and potentially save thousands of dollars in orders from going to competitors. Thank you! tif Hello!

I am having customer service issues with a specific furniture store. i am asking permission to print this article and mail it to the owner with my own letter specifically stating the issues. I am hoping this company will understand the effects of word of mouth and choose to do something to help themselves – and potentially save thousands of dollars in orders from going to competitors.

Thank you!
tif

]]> By: Retail Make Up Sex « Positive Training Solutions Blog http://www.positivetraining.com.au/blog/how-to-grow-your-competitors-retail-business-and-run-yours-into-the-ground/comment-page-1#comment-4 Retail Make Up Sex « Positive Training Solutions Blog Thu, 29 Oct 2009 04:46:17 +0000 http://www.positivetraining.com.au/blog/?p=5#comment-4 [...] know from previous posts that Bad Customer Service is costly, whichever way you calculate the costs of losing a customer. [1] [...] [...] know from previous posts that Bad Customer Service is costly, whichever way you calculate the costs of losing a customer. [1] [...]

]]> By: Bad Customer Service Made Worse With Herding « Positive Training Solutions Blog http://www.positivetraining.com.au/blog/how-to-grow-your-competitors-retail-business-and-run-yours-into-the-ground/comment-page-1#comment-3 Bad Customer Service Made Worse With Herding « Positive Training Solutions Blog Tue, 27 Oct 2009 08:20:03 +0000 http://www.positivetraining.com.au/blog/?p=5#comment-3 [...] previous blog posts, you know that (1) for every poorly served client, you’re handing him/her over to a competitor and (2) the costs of bad customer service can be [...] [...] previous blog posts, you know that (1) for every poorly served client, you’re handing him/her over to a competitor and (2) the costs of bad customer service can be [...]

]]> By: The Costs Of Bad Customer Service « Positive Training Solutions Blog http://www.positivetraining.com.au/blog/how-to-grow-your-competitors-retail-business-and-run-yours-into-the-ground/comment-page-1#comment-2 The Costs Of Bad Customer Service « Positive Training Solutions Blog Sun, 25 Oct 2009 05:33:30 +0000 http://www.positivetraining.com.au/blog/?p=5#comment-2 [...] Blog « How to grow your competitor’s retail business and run yours into the ground [...] [...] Blog « How to grow your competitor’s retail business and run yours into the ground [...]

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