In a previous blog post with the provocative title how to grow your competitor’s retail business and run yours into the ground, I was pretty graphic about the costs of bad customer service. That being said, I thought it worthwhile to do a few more calculations to really hammer home the costs:

The Costs Of Bad Customer Service

Example #1: One sale of $100 with $20 of revenue per month:

Continue reading ‘The Costs Of Bad Customer Service’